Terms & Conditions

Delivery Details

Delivery is normally 5 – 7 days for each order. We ship all orders using first class Royal Mail.

It is our aim to despatch products after receipt of your order and confirmation of cleared funds. If any product that you order is out of stock, we will try to contact you by the end of the next working day to let you know.

We will confirm via email the day the item is despatched. Please note that we can provide leave in safe place instructions to Royal Mail.

UK Delivery Costs
Delivery charges are based on the product category and calculated at the basket page for you.

UK Delivery Service Details
Items are shipped via First Class Royal Mail. Requires no signature and no instructions can be given to leave the parcel in a safe place. We are unable to deliver to PO Box addresses.

Returns Policy

If for any reason you are unhappy with your purchase you can return it to us within 28 days of receipt for a full refund or exchange as long as it is unused and in its original packaging. If a partial or full refund is required, it will be issued back via the original method of payment. We are not able to refund any return postage charges.

Unless an item is faulty or not as described, we will not refund or offer an exchange on items that have been commissioned or made specifically to accommodate an individual’s request.

How do I return an item?
Please let us know via email info@elizabetharmstrong.co.uk that you are returning an item and advise whether it will be for a refund or exchange. This way, if it is for an exchange we can check and allocate stock for you.

Parcels are returned at your own cost.

Our return address is:
27 The Highlands
Potters Bar
EN6 1HU

Copyright

All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.elizabetharmstrong.co.uk as permitted by law.

In accessing the website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.